At AdNexa, we value transparency, fairness, and professional integrity in every digital collaboration. Since all our services are provided entirely online and tailored to the individual client, every project involves customized intellectual and creative work. For this reason, our refund policy is designed to protect both the client’s interests and the effort invested by our specialists. While all completed digital services are considered final, there are clearly defined cases in which a refund or adjustment may be possible.

Our goal is to ensure every client receives measurable value and a clear, structured result. We encourage each client to review all service descriptions, delivery formats, and estimated timelines carefully before confirming an order. Still, if a situation arises where expectations or results diverge, AdNexa provides several options for resolution to maintain professionalism and trust.

• Refund Eligibility: A refund may be issued only if the ordered service has not yet entered its research, creative, or analytical phase. Once work has started — such as conducting brand audits, competitor studies, or design preparation — the service is deemed “in progress” and cannot be refunded in full. In certain cases, a partial refund may be considered based on the portion of work completed at the time of cancellation.

• Duplicate or Erroneous Payment: If a client accidentally completes the same payment twice or mistakenly orders an identical service, the duplicate transaction will be automatically identified and refunded in full. The refund will be returned to the same payment method used for the purchase or added as credit to the client’s AdNexa account balance for future use.

• Service Delay or Non-Delivery: AdNexa follows precise schedules for each project stage. If, for any reason, a service is not delivered within the stated timeframe and an updated schedule has not been agreed upon, the client may qualify for a full refund. If partial materials have already been prepared, the client may instead choose to receive all completed assets and a partial refund proportional to the remaining undelivered scope.

• Technical Accessibility Issues: As our products are digital, uninterrupted access is fundamental. If a client cannot access their purchased report, strategy file, or digital dashboard due to a verified issue originating from AdNexa’s platform or system, the issue will be resolved as quickly as possible. If full access cannot be restored within five business days, the client may choose between a complete refund or an extension of access time at no additional cost.

• Custom and Interactive Services: For services involving personal consultation — such as naming sessions, branding workshops, or strategic audits — refunds follow a tiered structure.
– If the client cancels the order before the first consultation or before any preparatory research begins, a full refund will be issued.
– If cancellation occurs after preliminary analysis or conceptual development has started, a partial refund will be calculated based on work completed.
– After delivery of a final report, strategy, or creative result, the service is considered fulfilled and non-refundable.

• Format of Refund: All approved refunds are processed within 5–10 business days. The client will receive confirmation once the refund is completed. Funds are returned to the original payment method used for purchase or, when applicable, converted into account credit for future AdNexa services.

• Revision and Clarification Policy: Before a refund is considered, AdNexa may offer to clarify, correct, or refine the deliverables to ensure the client receives the intended value. In most cases, revisions or clarifications resolve any issues faster and more effectively than a full return, while maintaining the integrity of the original project.

• Final Nature of Digital Work: By purchasing any digital service through AdNexa, the client acknowledges that all deliverables — including reports, visual assets, brand blueprints, or strategy documents — represent intellectual work. These materials cannot be “returned” in a traditional sense, as they are immediately accessible upon completion. Therefore, once work is delivered, refunds are not possible except in cases explicitly described above.

Every AdNexa project is carried out with precision, accountability, and confidentiality. Our refund policy is built to ensure that all parties remain protected, outcomes are clear, and every client experiences the high standard of professionalism that defines the AdNexa brand.